Papa Johns Pizza

Michael Patterson 4 months ago

I tried to come in and order 10 pepperoni pizzas at the location and as soon as I told him I need them all at 16 inch he looks and says no you don’t. We’re not gonna do it. I used to be a loyal customer, but the quality of the food is went down and the service has went down heal bad and I was gonna pay a lot of money for pizzas, but they didn’t want my money so I want to leave them

Eric Molina 7 months ago

This was my first time ordering Papa John's Pizza and I was not impressed! When I entered to pick up my meal, I was not greeted and I literally had to wait at the counter for someone to acknowledge me. I placed my order to be picked up at 11:00 a.m. and I guess they made it way ahead of time because my food was not hot at all. I was not impressed with the food, the service, or the atmosphere. I will not be returning to Papa John's.

Chris Beene a year ago

I had a very bad experience with the other store on Bell St. I pre-ordered a pizza on line for later time. I went to pick up at requested time, I got it home and it was ice cold. I called the store and spoke to the manager and I explained to him the problem. He was very rude when he said since I ordered online there was nothing he could do about it. I was flaming hot unlike the pizza. I then called the store on Georgia being outside of my delivery address and asked the manager there was that the truth the other store manager told me,he said no. Not only did he offer to replace my pizza,he gave us a free dessert and a coupon for our next order. He was very nice and helpful. From this point on, this will be my store no matter what! That is how you do business, making sure your customer is satisfied! Thank you Matthew for everything!

jennifer grisham-rasco 3 years ago

Doordash order. I ordered 2 NY style 16" pizzas. One was Tuscan 6 cheese and the other meats pizza with extra sauce. Pizza was hot when delivered and made to order. They didn't skimp on the topping of the meat and did add extra sauce. Peppers, chili flakes and garlic sauce was included in the box. I loved the taste of both pizzas. My roommate thought the meat wasn't flavorful enough bit I think it was perfect.

Robert Edited 4 years ago

Horrible customer service. Food can be ready and sitting on the warmer and they will make you wait until they're done putting labels on boxes(even though they have a few already labeled). Then, you get this kind of food. Absolutely the worst Papa John's out of the entire city. I'd go with the one on bell if they'd deliver to me. Update: called Papa John's customer complaint line that day and filed a complaint. Store manager has yet to call me back. When she was supposed to call me back within 48 hours. Have never received the call back on any times of call the complaint about this store. The manager simply does not care about customer service or store quality. Edit: app initially tells you what one cost is going to be but does not alert you to the charges of any additions or anything even though the deal says it's one price. So then when you do everything and take the time selecting stuff you come to find out it's going to be well above which you expected to be. Pizza Hut doesn't have this issue. Their app actually lets you know what the price increase is going to be and how much extra is going to cost. I would suggest going with Pizza Hut and leaving Papa John's behind